Privacy Policy

At MapleTech Media, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Our privacy practices are designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website or communicate with us.

Personal Information

Personal information may include:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Business address
  • Project details
  • Billing information
  • Communication preferences

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral source
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Provide requested services
  • Manage client projects
  • Process invoices and payments
  • Improve our website and services
  • Send service updates
  • Deliver requested proposals
  • Provide customer support
  • Maintain website security
  • Comply with legal obligations

We only collect information necessary for legitimate business purposes.

3. Consent

By providing your personal information, you consent to the collection, use, and disclosure of that information as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and understand website performance.

Cookies may be used to:

  • Remember preferences
  • Analyze website traffic
  • Improve website functionality
  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Google Analytics and Third-Party Services

We may use third-party services including:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Microsoft Clarity
  • CRM platforms
  • Email marketing providers

These services may collect anonymous usage information in accordance with their own privacy policies.

6. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable security measures, no online transmission or storage method is completely secure.

7. Information Sharing

We do not sell or rent your personal information.

We may share information only when necessary with:

  • Payment processors
  • Cloud hosting providers
  • Marketing platforms
  • Software providers
  • Professional advisors
  • Government authorities when legally required

All third-party providers are expected to maintain appropriate security standards.

8. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Legal compliance
  • Tax obligations
  • Business operations
  • Resolving disputes

Information is securely deleted when no longer required.

9. International Data Transfers

Some of our technology providers may process information outside Canada.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where applicable
  • Withdraw consent
  • Request information about how your data is used
  • File a complaint with the appropriate privacy authority

Requests may be subject to legal limitations.

11. Email Communications

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time using the unsubscribe link included in our emails.

We comply with Canada’s Anti-Spam Legislation (CASL).

12. Children’s Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon publication on this page.

We encourage users to review this page regularly.

15. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us.

MapleTech Media

Email: info@mapletechmedia.ca

Website: www.mapletechmedia.ca